Free P&P for UK customers when you spend over £50!

As a consumer, you have a right for goods you buy to be of satisfactory quality, for them to be as described, for them to be fit for purpose, and for them to last a reasonable amount of time. We certainly want our products to meet these criteria, so if you feel that they don’t, please get in touch by emailing hello@curiositycabinet.co.uk.



Faulty goods

If the product you’ve bought from us is faulty and you get in touch within 30 days of receipt, we will offer a refund or exchange, providing you are able to clearly demonstrate the fault. If you are returning the product, we will cover the cost of the least expensive delivery option. Please get proof of postage when sending your product back (it minimises difficulties if it gets lost in the post). Requests made outside of the 30 day period will be considered on a case by case basis.



Other returns

If you decide the product is not for you, you may notify us within 14 calendar days of receipt of all the items in your order, providing the product has not been used and is in a reasonable condition. You then have 14 days to send it back. We will refund the cost of the product, and the cost of the original delivery when sending it to you, on receipt of the product. You will be liable to pay the cost of returning the item however. Please get proof of postage when sending your product back (it minimises difficulties if it gets lost in the post). Requests made outside of the 14 day period will be considered on a case by case basis.



Return of gifts

If you were bought one of our products as a gift and want to return it, please provide proof of purchase. If it’s faulty, and you get in touch within 30 days of receipt, we will offer a refund or exchange, providing you are able to clearly demonstrate the fault. If not, we may offer an exchange.



Disputes or complaints

Please get in touch with us in the first instance - our email address is hello@curiositycabinet.co.uk and we want happy customers, so our aim is always to resolve any complaints fairly and swiftly. If afterwards you are still not satisfied with how the complaint has been handled, you may wish to use the European Online Dispute Resolution platform.